Your website will describe you and your work. A viewer visiting your site may have a few queries. Formerly, the page has a dedicated session for FAQs (frequently asked questions). As technology evolved, many web developers integrated chatbots into the site, which enhanced the user experience. Apart from this, having a chatbot on your website can give you a lot of benefits for your business. This blog is a guide that provides you with the knowledge of building an AI Chatbot from scratch and integrating it into your website.
Chatbots vs Virtual Agents vs AI Chatbots
A chatbot is a computer program that triggers a human-like conversation with the end user. Its answers are based on the pre-defined script based on specific words or phrases.
Virtual Agents are multi-functional and AI-based technology that performs a set of tasks to assist the end user.
AI Chatbot is an advanced version of a chatbot that uses artificial intelligence, natural language processing, and machine language to intensify the interaction.
Five Best Reasons to Make Your Chatbot
24/7 Assistance
The world is digital and you should be at least passively available to your customers. The integrated bots stay active instead of you and provide the required solutions to your customer’s query. There are also proven results that the company has seen increased CSAT after integrating a bot into its website.
Detect Customer’s Intent
AI chatbots can understand the mood of the customers based on the phrasing. Using this insight, the agent who’s handling such customers can avoid future escalations.
Multilingual Support
This is optional if you focus on a local audience. In case your business has grown to the global level customers may face the language barrier. Compared to hiring a foreign language speaker, integrating an AI chatbot that can offer multilingual support through chat or voice is more cost-effective.
Boost Customer Engagement
Chatbot allows you to personalize the prompt for customers to engage with your products or services. Sending follow-up messages about the status, sending reminder emails, collecting feedback, increasing screen time on the website, and so on.
Lead generation and Sales Improvement
AI Chatbots use machine language and natural language processing to recognize the input from the user. Instead of forms, these bots can mimic human interactions and capture customer data such as demographics, page visited count, on-page time, abandoned shopping carts, and more. These insights have a high chance of a positive conversion.
What is the Role of AI in Chatbot?
People prefer to speak with an actual person, a general chatbot cannot develop the conversation according to the user’s emotions, that’s the point of AI in Chatbot. AI Chatbots can process the input from the user through Natural Language Understanding and deliver relevant solutions according to the user’s sentiments. The more it interacts, its performance improves as it uses machine language technology. It can use past conversions with users and utilize the context in future interactions.
Its purpose is to assist people with the requested niche, helping them as much as possible without human intervention. Already, AI plays a major role across different industries. The idea is to occupy your sales and support your business with challenging tasks.
Create Your AI-Chatbot with the following steps
Step1: Define why you are building the AI-Chatbot
An AI Chatbot can be built for various purposes. Ask yourself a few sets of questions,
Why are you building an AI Chatbot? What will be the Core feature of your AI Chatbot? What are the purposes your AI Chatbot will achieve for your customers? Answering these questions will guide you to the right type of bot.
Step2: Select the Right Channel
Placing your Chatbot in the right place after building will drive your sales. You have to pick a platform where you can reach the majority of your audience. Some integrate their chatbots into their business’s dedicated mobile app, website, or popular messaging platforms like WhatsApp, Messenger, and Telegram.
You can also deploy your bot across several channels. It is more effective if you have a medium to large range of customers. Additionally, your chatbot’s style and tone can be personalized according to the platform and customers.
Step3: Choose a Technology Stack
Based on your previous answers to the questions, you move to the step of choosing the right technology. There are two types of Chatbots you can deploy into your channel,
1.Commercial AI Chatbot
You can use customizable commercial chatbots from IBM, Google, AWS, or Microsoft. These chatbots are easy to set up and deploy on respective channels. Remember, these Chatbots can only provide the solutions according to the predefined commands.
2.Custom AI Chatbot
You can also build a Chatbot on a framework with multiple integrations to the systems that help your business operations. It must be trained with advanced data and analytics with open-source or third-party libraries for Natural Language Processing. Ensure the library or SDK you choose integrates with your existing software or you can reach out to a dedicated AI chatbot development company in Chennai.
Step4: Design the Connecting Base
Designing a UI where your bot converses with your customers can be done on DIY platforms. Many platforms allow simple drag-and-drop options to build such an interface or you can proceed with a framework with the front and back end of the chatbot with enhanced User experience.
Step5: Train the AI Chatbot
Your Bot has to understand the user’s intent and response in the instant, this can only be achieved by training. A massive data set with different variants will be provided to your bot and alter its responses in a way that supports your customers. You can use a third-party data set with the relevant information to your bot.
Step6: Test the AI Chatbot
Testing any product before meeting the customer is mandatory, lack of performance of the product can cost your brand’s reliability. So, test your AI Chatbot making it converse with people, launch something like a beta version, and iterate the updates based on the collected feedback.
Step7: Deploy and Monitor your AI Chatbot
Launching your AI Chatbot is the simplest step when everything works fine integrate the bot with your preferred channel. Once the deployment is done, monitor the chatbot life-cycle, check the statistics, and as mentioned in the previous step work on the feedback and maintain the user-friendly interface.
Do not do this!
– Building a Chatbot without an actual purpose.
– Feeding random input data to train the AI Chatbot.
– Feeding the Machine Learning Engine with fewer data; gives inaccurate results.
– Choosing an inflexible platform; hard to customize.
– Including only Frequently Asked Questions.
– Overestimating AI Capabilities.
Where can I build an AI Chatbot?
With high expertise in the AI domain, Absolute Applabs is one of the leading AI Chatbot Development Companies in Chennai. Our team has worked with key technologies to develop and integrate AI Chatbots into various business applications. We hope you gain a better view of building your chatbots. Or, have a word with our experts and we’ll create and deploy a suitable AI Chatbot for your business!